We're at your service!

Before the trip:

For any information, please refer to our general transport terms, our frequent questions page (Questions?’, or phone our call center.

For any booking, modification, confirmation or service addition, please sign in to your ‘My TUI fly’ account or phone our call center

You can reach the TUI fly Maroc call centre in Casablanca from Monday to Saturday from 7 am to 7 pm (GMT) and Sunday from 8 am to 7 pm (GMT) at the following numbers:

- From Morocco dial: 0890 404 404 (Calls charged at 4,80 dhs per minute. Calls from mobile networks may be charged at a higher rate.)

- From France dial: 0899 190 043 (Calls charged at 1.34 EUR per connection and 0.34 EUR per minute. Calls from mobile networks may be charged at a higher rate.)

- From Belgium dial: 090 388 945 (Calls charged at 1.25 EUR per minute. Calls from mobile networks may be charged at a higher rate.)

- From Italy dial: 895 895 3300 (Calls charged at 0.24 EUR per connection and 0.96 EUR per minute. Calls from mobile networks may be charged at a higher rate. Before calling TUI fly Maroc  please check with your phone company to ensure your call plan will allow you to connect to this special number.)

- From Spain dial: 807 299 989 (Calls charged at 0.91 EUR per minute. Calls from mobile networks charged at 1,27 EUR per minute.)

After the trip:

If you would like to contact us for a claim, you can reach the TUI fly Maroc Customer Service Center from Monday to Friday from 8 am to 8 pm and Sunday from 10 am to 8 pm at the following numbers:

- From Morocco dial: 0890 204 204 (Calls charged at 2,88 dhs per minute. Calls from mobile networks may be charged at a higher rate)

- From France dial: 0892 390 144 (Calls charged at 0.34 EUR per minute. Calls from mobile networks may be charged at a higher rate.)

- From Belgium dial: 02717 86 61 (Calls charged at 0.30 EUR per minute. Calls from mobile networks may be charged at a higher rate.)

- From Italy dial: 199 259 106 (Calls charged at 0.15 EUR per connection and 0.30 EUR per minute. Calls from mobile networks may be charged at a higher rate. Before calling  TUI fly Maroc please check with your phone company to ensure your call plan will allow you to connect to this special number.)

- From Spain dial: 902 599 845 (Calls charged at 0.42 EUR per minute. Calls from mobile networks charged at 0,77 EUR per minute.)

Please learn about our terms as to dealing with complaints (luggage, refund….) by referring to our general transport terms and our frequent questions page ‘Questions?’.

If your wish to submit a complaint at our customer service, please send a mail (including the following information: Booking code, passengers’ full name / flight date and itinerary/ e-mail address) to the following address:

TUI fly Maroc Customer Service
4, Lotissement La Colline - Sidi Maarouf
20 270 - Casablanca – Morocco