- Safety and Service
- Information in case of a (potential) crisis situation in your holiday destination
What can I do in case of a (potential) crisis situation?
We always advise you to give us or your travel agency your mobile phone number at which you can be reached before and during your holiday, so that we can keep you informed by means of text messages.
If your mobile phone number is not mentioned in your booking data, we urge you to give us your number as soon as possible. After receipt of their travel documents, people who have booked with TUI fly can contact our Customer Service Center or their travel agency by calling +32(0)2 717 86 61. For info on accessibility go to the "Contact" section on our website.
For Moroccan destinations click here.
Exception for destinations Agadir and Marrakech from/to Brussels and destination Casablanca from/to Brussels: on the number +32(0)2 717 86 61.