TUI FLY VOUCHER
If your flight was cancelled before 17 June 2021 for reasons related to the consequences of the coronavirus, you will receive a TUI fly voucher. You can use it to request a refund or to book an alternative flight. If your flight was cancelled after 17 June 2021, you will not receive a TUI fly voucher.
Who is entitled to the TUI fly voucher?
If your flight was cancelled before 17 June 2021, you will receive a TUI fly voucher with a value equalling the amount you paid.
How can I request a refund?
After you received the voucher, you can submit a request for a refund via this link. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. In the meantime, you can still book and pay for a holiday with your voucher. Your voucher will only be effectively cancelled upon reimbursement. Attention: a refund is only possible if you have not yet used the voucher.
What is the term of validity of the voucher?
The TUI fly voucher is valid for one year. This voucher may only be used for payment of TUI fly tickets from the offer that is available at the time of the new booking.
You can also book an alternative flight.
We understand that you have been looking forward to your trip. That’s why we want to suggest an alternative flight from the TUI fly flight schedule. If you are interested in an alternative flight, we will gladly discuss the possibilities with you. If the same flight is available on another day of departure, it's possible to book this flight at the price you originally paid, even if the price of the new flight is higher. I does not matter whether or not you have already received your voucher. If you are interested in this option, contact your TUI Shop, your travel agent or the TUI fly Customer Service Center at +32 (0) 2 717 86 61. They will gladly help you change your booking.
- Reception and use of this voucher shall be considered as acceptance of the voucher and of the applicable terms and conditions of use.
- This voucher may only be used for (partial) payment in case of booking one or several flights from the offer of TUI Airlines Belgium N.V. as available at the time of the new booking.
- The voucher for the total amount of the trip is provided to the passenger-main booker in the name and for the account of the passenger-main booker and their travel companions.
- This voucher is personal, cannot be transferred to third parties.
- This voucher’s value is limited to the amount actually paid by the passenger.
- In case you spend less than the amount of the voucher, you will retain the remainder of the voucher’s value. The issue date and the expiry date of the initially issued voucher remain applicable. In case you spend more than the amount of the voucher, you must pay the difference of the actual amount spent and the voucher’s value.
- It is illegal to copy, counterfeit, duplicate and/or reproduce this voucher in any way. In case of suspected misuse, TUI fly reserves the right to refuse the voucher as a means of payment and report this to the police.
- This voucher and the corresponding terms and conditions are exclusively governed by Belgian law. The courts of the legal district of Brussels, with territorial competence for Zaventem, have exclusive jurisdiction for any disputes relating to this voucher.
TUI fly tickets via the TUI fly website
Did you book TUI fly tickets directly via the TUI fly website? You will receive your voucher by e-mail. You need not contact us yourself.
TUI fly tickets directly from TUI
Did you book TUI fly tickets directly via a TUI shop? You will receive your voucher by e-mail. You need not contact us yourself.
TUI fly tickets via another provider
As long as you booked a flight for which TUI fly is the operating airline, you are entitled to a voucher. Your travel agency can give you more information about this voucher.
Change your TUI fly flight free of charge
The situation changes almost every day, also for us. That’s why we want to adopt a flexible attitude. That’s why we enable you to change your flight free of charge. You can for instance postpone it or choose a different destination. Click here for all information about the free cancellation of your flight.